1.2.1. how we will use the personal information you give us
1.2.2. the types of cookies we use
1.2.3. explains your data protection rights, including how you can opt-out of some uses of your personal information
1.3. For more information on your rights and how to exercise them, head straight to the “Your choices and rights” section.
1.4. This Policy applies if you use this website and also applies if you contact us or we contact you about our services, whether by telephone, email, social media platforms or otherwise.
2. Who we are and what we collect
2.1. Patrick Properties is a group of companies under common control which includes: Patrick Properties Group Limited, Latium Enterprises International Limited, Patrick Properties Hotels Limited, Latium Dreamview Limited, Patrick Properties C&B Court Limited, Latium Enterprises Limited and Wilmslow PP Limited together with their respective subsidiaries. When we say “us”, “our” or “we” in this policy we are generally referring to these companies. These companies are known as the data controllers.
2.2. We collect information from you when you visit and browse our websites via cookies, registering for our services or when you communicate with us via the “Contact us” page of the website. We may also record phone calls for the purposes of keeping a record of conversations for reference at a later date and for training purposes.
3. How we deal with your personal information
We will treat all information submitted by you in accordance with the terms of this Policy (as updated and amended from time to time) and in strict compliance with UK and EU data protection legislation. We respect your privacy and will always work to keep your data safe and private.
3.1. What we collect Improving our services
3.1.1. The information we gather from customers through our websites and services, or receive in any other way, helps us to continually improve the services we offer. This includes tailoring the information we share with you to help ensure that it’s relevant, useful and timely.
3.1.2. We gather that useful information in several key ways:
(i) If you contact us, we ask for information such as your title, name, email address, delivery address, telephone number emails address etc. We store this information to make your experience easier and such that we can identify you if you contact us again.
(ii) We keep a record of electronic communications you receive from us. We also record interactions you have with our electronic communications. For example, whether an email has been opened and if you have clicked on any links within that email.
(iii) When we contact you, we may collect your feedback and contributions. This includes direct messages you may send us through social media channels.
(iv) We will keep a record of any email correspondence you send us. This helps us provide you with better service.
(v) Telephone calls made to and from our offices will be recorded for quality and monitoring purposes.
3.2. Special categories of personal data
We do not intentionally collect or store data that could reveal your racial or ethnic origin, physical or mental health or religious beliefs. However, if you choose to provide this information to us (such as in a conversation with our head office) then we do retain this information.
4. How we use your personal information
We only ever use your personal information as is necessary, to provide you with the quality services. We also use your personal information for our own legitimate interests. This allows us to improve our services.
If you consent, we may send you certain promotional communications we feel are relevant. We may also use your personal data to comply with law when required.
The main areas that we may use your personal information in relation to are
4.1. Purposes necessary for responding to a complaint
If you raise a complaint or a complaint is raised involving you then we may need your personal information to enable us to respond to that complaint.
4.2. Our legitimate interests
4.2.1. If you contact us and provide us with personal information, we keep that information for our own record keeping purposes. We may use that information to periodically review our services and to keep a record of information given to us.
4.2.2. If the personal information relates or could relate to a legal or health and safety issue or matter, we keep a record of such information to evidence that we have taken into account and dealt with such matters in our business.
4.2.3. We may use your personal information to protect the rights, property or safety of us or others.
4.2.4. We also use personal data in connection with legal claims, compliance, regulatory and audit functions, and disclosures in connection with the operation of our business.
4.3. Fulfilling our legal obligations
4.3.1. Allowing us to comply with any requirements imposed on us by law or regulation
4.3.2. Maintaining records to meet regulatory and tax requirements.
4.3.3. To help us defend legal claims or to exercise legal rights.
5. When we share your personal information
We share personal data with other companies within the Patrick Properties Group:
1. In connection with legal claims, compliance, regulatory and audit functions.
2. For disclosures in connection with the acquisition, merger or sale of a business.
3. To support and better understand issues or complaints raised in respect of our
6. Data Retention
6.1. We retain your personal information for as long we need it in order to fulfil the purposes described above.
6.2. We may keep your personal information for a number of reasons after you have stopped being a customer. This includes: to respond to any questions or complaints, for legal, regulatory or technical reasons, for research and analytics, to investigate fraudulent activities, and to show that we treated you fairly.
7. Sending information outside the European Economic Area
7.1. Our operations are based in the UK and the personal data that we collect from you is processed, stored and used within the UK and other countries in the European Economic Area (EEA) as such we will not transfer your data outside of the EEA.
7.2. You can find out more about the above data protection safeguards on the European Commission Justice website.
8. Your choices and rights
You have the following rights in respect of the personal information we hold about you:
8.1. Access to your personal information
You have the right to access a copy of the personal information we hold about you.
8.2. ‘right to erasure’ and ‘right to restrict processing’
8.2.1. You can:
(i) object to certain processing activities which use your personal information (in particular where the processing is based on our legitimate interests) and
(ii) ask us to delete, remove, or stop using your personal information if there is no need for us to keep it and
(iii) ask us to restrict the use of your personal information in certain circumstances.
These rights are known as the ‘right to erasure’ and the ‘right to restrict processing’. We will keep a note of your name if you ask for your personal data to be erased.
8.2.2. There may be reasons why the above rights may be limited in some circumstances. For example, we can refuse to provide information if fulfilling your request would reveal personal information about another person, if you ask us to delete information which we are required to have by law, have compelling legitimate interests to keep, or need to access in order to exercise our legal obligations. In such situations, we would only use your information for these purposes and not use or share your information in other ways. We will always ensure your privacy is protected and data will always be retained in accordance with the Data retention section of this policy.
8.2.3. You may be unable to continue using our services if you require us to stop using your personal information, since this information is necessary for us to accurately fulfil and provide our services.
8.3. How to withdraw your consent
We do not market to individuals as part of our business but if we obtain your consent to process your personal information, you may withdraw consent at any time, but this will not affect any processing that has already taken place.
8.4. Letting us know if your personal information is incorrect
If the information we hold on you is wrong or incomplete, then let us know what needs updating and we’ll correct it via the “Contact Us” page
9. Cookies and similar technologies
When you use our website, we use our own and third-party cookies to identify your device. This enables us to personalise and improve your customer experience. All these technologies are together referred to in this Policy as “cookies”.
The types of cookies we use on our website are:
9.1.1. Strictly necessary cookies. These cookies are essential in order to enable you to move around our website and use its features, including accessing secure areas. Without these cookies, any services on our website you wish to access cannot be provided.
9.1.2. Analytical/performance cookies. These cookies collect information about how you and other visitors use our websites. This can be anything like which pages you go to most often, and if you get error messages from web pages. We use data from these cookies to help test designs and to ensure a consistent look and feel is maintained on your visit to our websites. We may use third-party web analytics software on our website (such as Google Analytics).
9.1.3. Functionality cookies. These cookies allow our website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember settings such as changes you have made to text size, fonts and other parts of web pages that you can customise.
9.2. Managing cookies
9.2.3. To find out more about cookies please visit: www.allaboutcookies.org or see www.youronlinechoices.eu which contains further information about behavioural advertising and online privacy.
9.2.4. To opt-out of Google Analytics for Display Advertising and customize Google Display Network ads please go to https://www.google.com/settings/ads or Google Analytics’ currently available opt-outs for the web.
10. Updates and how to contact us
We may change the terms of this Policy from time to time and you should check it regularly.
10.2. Contact us
Patrick Properties Group Limited
Tel: 0161 820 7600
11. How to Complain
If you are not satisfied in the way we have dealt with your concerns, you have the right to complain to the Information Commissioner’s Office. Please go to https://ico.org.uk/concerns/ to find out more or write to:
Information Commissioner’s Office
Tel: 0303 123 1113